Managed Services Full-time (Shifts) Mid / Senior

24/7 NOC & SOC Shift Lead Engineer

Lead operations shift teams, drive rapid incident triage under strict SLAs, and protect client infrastructure.

Key Responsibilities

  • Lead 24/7/365 command center shifts overseeing critical enterprise client infrastructures.
  • Coordinate rapid containment of P1/P2 incidents under guaranteed response SLAs (< 15 min).
  • Triage cybersecurity telemetry and threat vectors using SIEM (Wazuh), Suricata, and endpoint agents.
  • Write Root Cause Analysis (RCA) postmortems and refine automated incident response runbooks.

Candidate Qualifications

  • 3+ years in operational NOC, SOC, or systems administration environments.
  • Solid technical grasp of TCP/IP networking, Linux systems administration, and monitoring tools (Zabbix, Prometheus).
  • Demonstrated calm and methodical problem-solving during time-critical outages.
  • Willingness to participate in a structured rotating shift schedule.

What We Offer

  • Gross compensation from €2,800 to €4,200 plus shift differential bonuses for night coverage.
  • State-of-the-art command center with premium ergonomics and relaxation spaces.
  • Full health insurance and dedicated pathways to senior architecture roles.

Job Overview

Department
Managed Services
Location
Rīga (Operations Command Center)
Work Model
On-site / Shift rotation
Employment Type
Full-time (Shifts)
Compensation (gross)
€2,800 - €4,200 gross + shift bonus
Status
Active role
HR / TALENT TEAM
cv@lailio.com
+371 67717565
Apply for this Role