Key Responsibilities
- Govern delivery of enterprise Managed Services contracts and audit monthly SLA metrics.
- Chair executive service review meetings with enterprise CIOs and IT leadership.
- Lead Continual Service Improvement (CSI) initiatives under ITIL v4 frameworks.
- Partner with technical shift leads to identify systemic operational risks.
Candidate Qualifications
- 4+ years of proven success as a Service Delivery Manager within IT infrastructure or MSP domains.
- ITIL v4 certification or demonstrable mastery of IT service management principles.
- Exceptional analytical command of uptime metrics, MTTR tracking, and penalty calculations.
- Outstanding communication and stakeholder governance skills in English.
What We Offer
- Gross compensation from €3,400 to €4,800 per month.
- Significant influence over high-profile strategic enterprise client partnerships.
- Flexible hybrid working arrangement and central Riga office hub.
- Full health insurance and training support.