CONTACT & SUPPORT · RIGA HEADQUARTERS & 24/7 DESKS
Direct contact. Prompt response. 24/7 availability.
We are here to help - whether you need immediate infrastructure support, are planning a new architecture, or want to discuss a long-term technology partnership.
DEPARTMENTS & DESKS
Dedicated channels for rapid, precise response.
Select the appropriate channel to direct your inquiry immediately to the relevant engineering leads, project architects, or finance team.
Support 24/7 Department
For existing customers and emergency issues we are available 24/7.
B2B Department
For new client partnerships, architecture design, and enterprise solutions.
Administration Department
For corporate inquiries, executive coordination, and vendor relations.
Finance Department
For billing, invoices, payment inquiries, and vendor requisites.
Get in Touch
Got a question, idea, or issue?
We are always happy to chat - because every great partnership starts with a small talk.
Visit Our Office
Mūkusalas iela 41, 4th floor
Riga, Latvia, LV-1004
Working Hours
Monday - Friday, 10:00 - 19:00
Excluding Latvian 🇱🇻 public holidays
Security & Access Protocol:
Before visiting, please book an appointment or contact your account manager. Strict security clearance applies at the entrance.
Office Location
Malmskillnadsgatan 44a
111 57 Stockholm, Sweden
Working Hours
Monday - Friday, 09:00 - 18:00 (CET)
Excluding Swedish 🇸🇪 public holidays
Security & Access Protocol:
Prior to visiting, please schedule an appointment or contact your client representative. Access badge protocol is required.
Visit Our Office
Mainzer Landstr. 33a
60329 Frankfurt am Main, Germany
Working Hours
Monday - Friday, 09:00 - 18:00 (CET)
Excluding German 🇩🇪 public holidays
Security & Access Protocol:
Please schedule an appointment or contact your client lead prior to your visit. Building access control is maintained at the reception.
Operations Hub
Spaska St 30, Podil
Kyiv, 04070, Ukraine
Working Hours
Monday - Friday, 09:00 - 18:00 (EET)
Excluding Ukrainian 🇺🇦 public holidays
Security & Access Protocol:
Mission-critical engineering and operations center visits require advance clearance and visitor pass registration.
COMPANY REQUISITES
Official Company Details
Legal and banking credentials for contracting and invoicing
Lailio SIA
Mūkusalas iela 41, 4. stāvs, Rīga, Latvija, LV-1004
Lailio Solutions SIA
Mūkusalas iela 41, 4. stāvs, Rīga, Latvija, LV-1004
Lailio Software SIA
Mūkusalas iela 41, 4. stāvs, Rīga, Latvija, LV-1004
24/7/365 OPERATIONAL CONTINUITY
Outside regular office hours, our twin NOC and SOC command centers maintain active vigil.
Our teams operate across 3 continuous shifts with a NATO-standard 30-minute handover protocol. Every incident and alert is handled without delay, 365 days a year.
INCIDENT RESPONSE
< 15 min
Guaranteed SLA response time for P1 critical alerts
UPTIME COMMITMENT
99.99%
Financially backed mission-critical availability