What it is
In our IT Operations & Service division we take over the day-to-day monitoring and operation of your infrastructure and platforms. We provide stability, compliance with standards and a clear SLA, with engineers available 24/7. The service is made up of five areas: 24/7 Monitoring & Supervision, Contractual SLA Support, Platform & OS Maintenance, Disaster Simulations & DR Testing, and User Support (Helpdesk). We can operate both systems we have built and your existing infrastructure, whichever vendor it comes from.
What you get
- Predictable operations: monitoring, patching and recovery tests follow a plan, not just the last incident.
- Clear responsibility: the SLA sets response times, escalation and the obligations of each party.
- Compliance with standards: documented processes and reports that make internal and external audits easier.
- A freer internal team: your IT specialists can focus on development instead of routine maintenance.
How we work
- Service audit: we assess your systems, current processes, risks and monitoring coverage.
- Takeover: we document the environment, connect monitoring and agree on the SLA and escalation procedure.
- Daily operations: we monitor and maintain the systems and resolve incidents in line with the SLA.
- Regular reviews: we report on incidents and work performed and propose improvements.