What it is
Our IT Operations & Service division takes responsibility for keeping your systems running after they go live. The offer combines 24/7 System Telemetry & Monitoring, Contractual SLA Support, DevOps & Platform Engineering, Data Protection & Backup (BaaS) and IT User Helpdesk Support. You choose the SLA level that fits each system, and the agreement sets out response and recovery times, escalation paths and our legal accountability in writing.
What you get
- Round-the-clock oversight: your critical systems are monitored 24/7, and incidents are handled according to agreed procedures.
- Clear accountability: response and recovery times are fixed in a contract, not left to goodwill.
- One responsible partner: monitoring, platform maintenance, backups and user support come from one team that knows your environment.
- Service levels that fit: critical systems get the strongest coverage, while less critical ones are covered at a lower, more economical level.
How we work
- Inventory and risk review: we list your systems, their business importance and current support arrangements.
- SLA design: together we assign a service level to each system and agree on response times, escalation and reporting.
- Onboarding: we connect monitoring, document the environment, set up access and prepare runbooks.
- Operation and reporting: we run the service day to day, report on incidents and SLA performance and review the agreement regularly.